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services in your

customer portal

In VICTORIA's Customer Portal, you can easily access the following services:

Check the Medical Network

Book appointments: schedule in-person appointments and access your booking history.

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Request authorisations and reimbursements: submit and track your requests for authorisation and reimbursement of medical expenses.

Access policy documentation: view reimbursement statements, tax declarations, and E-invoices.

Schedule online appointments: book free consultations with VICTORIA’s 24/7 Doctor.

View and request a duplicate of your virtual health card: access your contract details and request a duplicate of your virtual card.

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